Guest Experience Front Desk Associate

Crestline Hotels and Resorts / Courtyard Charlottesville; Charlottesville (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Complimentary employee parking

Job summary

Crestline Hotels & Resorts is looking for a friendly Front Desk Clerk to join Courtyard Charlottesville UVA Medical Center. You will assist guests with check-in and check-out, answer phone calls, and handle special requests in accordance with our policies.

The position emphasizes guest service, multitasking, and professional communication in a fast-paced environment. Requirements include a High School Graduate or GED, about one year of hotel experience, and basic computer skills.

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is looking for a friendly Front Desk Clerk to join Courtyard Charlottesville UVA Medical Center. You will assist guests with check-in and check-out, answer phone calls, and handle special requests in accordance with our policies.

The position emphasizes guest service, multitasking, and professional communication in a fast-paced environment. Requirements include a High School Graduate or GED, about one year of hotel experience, and basic computer skills.