Guest Experience Agent - Front Desk & POS

Little River Casino Resort; Michigan; On-site; USD 26,000 - 38,000; Full time

Job summary

Little River Casino Resort in Michigan is seeking a guest service associate responsible for greeting guests, operating the POS, handling phone calls, and assisting with hotel, RV Park, and Gift Shop needs. You will support an engaging, inclusive team environment, handle cash and credit card transactions, and maintain confidentiality while managing multiple tasks with minimal supervision.

The role requires a high school diploma or GED, at least 1 year of guest service experience, and being at

Qualifications

• High school diploma or GED required.
• 1 year guest service experience with cash handling.
• 18+ years old.

Responsibilities

• Greet guests and assist with hotel, RV Park, and Gift Shop needs.
• Operate point of sale and handle guest transactions accurately.
• Answer calls using PBX and manage guest requests with courtesy.
• Maintain knowledge of services and promote hotel offerings.
• Ensure confidentiality and handle paperwork efficiently.

Skills

Guest service

Computers

Communication

Problem solving

Detail oriented

Confidentiality

Multitasking

Independence

Team collaboration

Office equipment

Education

High school diploma or GED

Tools

POS system

PBX switchboard

Property management system

Job description

Little River Casino Resort in Michigan is seeking a guest service associate responsible for greeting guests, operating the POS, handling phone calls, and assisting with hotel, RV Park, and Gift Shop needs. You will support an engaging, inclusive team environment, handle cash and credit card transactions, and maintain confidentiality while managing multiple tasks with minimal supervision.

The role requires a high school diploma or GED, at least 1 year of guest service experience, and being at