Front Desk Supervisor: Reservations & Guest Services

Boyd Gaming; Michigan City (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Boyd Gaming Corporation in Michigan City seeks a front desk associate to coordinate daily activities in the hotel, greet guests, check in/out, and manage reservations using LMS and ARMS.

You will work with Marketing and Host teams on events, answer calls, relay messages, and ensure accurate billing and exceptional guest service.

The role requires accuracy in cash handling, basic math, and the ability to operate gaming and reservation systems while maintaining compliance.

Qualifications

• Must be able to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the reservation and gaming computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Coordinate day-to-day activities of the front desk in the supervisor’s absence and manage reservations using LMS and ARMS.
• Greet guests and perform check-in/check-out procedures.
• Communicate with guests, team members, and management; provide accurate information about the property and events.
• Assist Marketing and Player departments with reservations for special events, tournaments, and parties.
• Answer and direct incoming calls and manage messages; respond to emergencies per protocol.

Skills

Audit accounts

Handle money accurately

Operate reservation and gaming systems

Type accurately

Credit card transactions

Certifications/licenses per gaming reg

Tools

LMS

ARMS

HotSOS

Job description

Boyd Gaming Corporation in Michigan City seeks a front desk associate to coordinate daily activities in the hotel, greet guests, check in/out, and manage reservations using LMS and ARMS.

You will work with Marketing and Host teams on events, answer calls, relay messages, and ensure accurate billing and exceptional guest service.

The role requires accuracy in cash handling, basic math, and the ability to operate gaming and reservation systems while maintaining compliance.