Guest Experience Agent - Front Desk & PBX

Temecula Creek Inn; Temecula (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Temecula Creek Inn in Temecula, CA is seeking a friendly Front Desk Agent to greet guests, check them in/out, issue keys, and handle payments with accuracy and courtesy.

You will respond to guest requests, provide local information, upsell hotel services, and coordinate with housekeeping and other departments to ensure a smooth stay. Experience in hotel front desk operations and basic math skills are required.

Qualifications

• High school diploma or equivalent; English fluency required.
• Minimum one year experience in the same position at a hotel of comparable quality.
• Strong basic math skills; some computer experience.
• Knowledge of business telephone etiquette.

Responsibilities

• Greet guests, check-in/out, issue keys, and process payments.
• Respond to guest requests and promote hotel services.
• Answer phones, take messages, and coordinate with shifts and departments.
• Maintain lobby area, assist PBX duties as needed.

Skills

Detail oriented

Organized

Learns quickly

Safety minded

Calm under pressure

Diplomatic

Verbal communication

Professional demeanor

Customer service

Education

High school diploma

Job description

Temecula Creek Inn in Temecula, CA is seeking a friendly Front Desk Agent to greet guests, check them in/out, issue keys, and handle payments with accuracy and courtesy.

You will respond to guest requests, provide local information, upsell hotel services, and coordinate with housekeeping and other departments to ensure a smooth stay. Experience in hotel front desk operations and basic math skills are required.