Guest Experience Agent — Front Desk (Part-Time)

Hyatt House; Charlotte (NC); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Free room nights

Medical insurance

401K with company match

Paid vacation

Paid sick days

Personal day

Job summary

Hyatt House Charlotte/Center City is seeking a Front Office Associate to warmly welcome guests, handle check-in/out, and promote hotel services. The role emphasizes guest satisfaction in a fast-paced environment and weekend availability is required.

You'll be the face of Hyatt House, delivering friendly service, handling payments, and answering inquiries to ensure memorable stays. Prior hotel or customer service experience is preferred.

Qualifications

• Desire to satisfy guest needs in a fast-paced setting.
• Polished verbal and written communication skills.
• Ability to stand for long periods.
• Previous customer service or hotel experience preferred.
• Part-time role requiring weekend availability.

Responsibilities

• Welcome and register guests, communicate hotel services and promotions.
• Handle guest inquiries and payment processing with courtesy.
• Support frontline guest experience and assist other team members as needed.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Hyatt House Charlotte/Center City is seeking a Front Office Associate to warmly welcome guests, handle check-in/out, and promote hotel services. The role emphasizes guest satisfaction in a fast-paced environment and weekend availability is required.

You'll be the face of Hyatt House, delivering friendly service, handling payments, and answering inquiries to ensure memorable stays. Prior hotel or customer service experience is preferred.