Front Office Agent (Part Time)

Hyatt House; Charlotte (NC); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Free room nights

Medical insurance

401K with company match

Paid vacation

Paid sick days

Personal day

Job summary

Hyatt House Charlotte/Center City is seeking a Front Office Associate to warmly welcome guests, handle check-in/out, and promote hotel services. The role emphasizes guest satisfaction in a fast-paced environment and weekend availability is required.

You'll be the face of Hyatt House, delivering friendly service, handling payments, and answering inquiries to ensure memorable stays. Prior hotel or customer service experience is preferred.

Qualifications

• Desire to satisfy guest needs in a fast-paced setting.
• Polished verbal and written communication skills.
• Ability to stand for long periods.
• Previous customer service or hotel experience preferred.
• Part-time role requiring weekend availability.

Responsibilities

• Welcome and register guests, communicate hotel services and promotions.
• Handle guest inquiries and payment processing with courtesy.
• Support frontline guest experience and assist other team members as needed.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Organization - Hyatt House Charlotte/Center City

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you’re in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.

We Offer Excellent Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, an free high-speed internet access. The public space features facilities such as a pool. a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments.

Welcome you to your new house, HYATT House!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Previous Customer Service or Hotel experience is preferred.
• This position is part time and requires weekend availability