Guest Experience Agent — Front Desk (Paid Training)

Enchanted Parks; Town of Queensbury (NY); On-site; USD 18,468 - 26,303; Full time

Benefits offered by this job

Paid training

Overtime pay eligible after 40 hours

Year-round job opportunities

Exclusive employee parties and events

Job summary

Enchanted Parks in Queensbury is seeking a Front Desk Agent responsible for checking guests in and out of the hotel, ensuring exceptional service throughout their stay. The ideal candidate will have strong customer service skills, problem-solving abilities, and a friendly demeanor.

This position involves operating the Front Desk system, managing guest billing, and addressing guest requests with professionalism. Benefits include paid training and overtime pay eligible after 40 hours.

Qualifications

• Must have general computer knowledge.
• Previous experience with Credit Card Machine preferred.
• Must be a friendly, outgoing 'people' person with a good attitude.
• Must be comfortable answering and transferring calls.
• Must be able to stand up to four hours at a time.

Responsibilities

• Welcome all guests and provide excellent service.
• Check-in guests and establish credit.
• Handle guest billing professionally.
• Operate the Front Desk system to make reservations.
• Communicate with other departments regarding guest requests.

Skills

General computer knowledge

Customer service skills

Problem-solving skills

Ability to multi-task

Job description

Enchanted Parks in Queensbury is seeking a Front Desk Agent responsible for checking guests in and out of the hotel, ensuring exceptional service throughout their stay. The ideal candidate will have strong customer service skills, problem-solving abilities, and a friendly demeanor.

This position involves operating the Front Desk system, managing guest billing, and addressing guest requests with professionalism. Benefits include paid training and overtime pay eligible after 40 hours.