Guest Experience Agent — Front Desk | Hotel Discounts & PTO

Davidson Hospitality Group; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Hotel Discounts

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for our Atlanta property. You will be at the hub of guest check-ins/outs, providing information, and delivering seamless service to ensure memorable stays.

Ideal candidates bring cash handling experience, strong communication, and the ability to multitask in a fast-paced hotel environment. Weekend and holiday availability is required, with opportunities for growth within a dynamic hospitality team.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Excellent communication

Computer skills

Multitasking

Problem solving

Customer service

Flexible hours

Fast-paced environment

Hotel operations knowledge

Education

High school diploma or equivalent

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for our Atlanta property. You will be at the hub of guest check-ins/outs, providing information, and delivering seamless service to ensure memorable stays.

Ideal candidates bring cash handling experience, strong communication, and the ability to multitask in a fast-paced hotel environment. Weekend and holiday availability is required, with opportunities for growth within a dynamic hospitality team.