Front desk

BENCHMARK; United States; Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

Cambria Hotel Columbia Downtown, operated by Pyramid Global Hospitality, seeks a Front Desk Agent to greet guests and manage check-in/out with accuracy and courtesy.

You will be the first impression for guests, handling requests, resolving issues, and sharing local Wanderlust experiences while upholding hotel standards.

Formación

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsabilidades

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Conocimientos

Excellent verbal and written comms

Outgoing personality

Customer service orientation

Computer skills

Educación

High school diploma or equivalent

Descripción del empleo

About the Role

As a Front Desk Agent at Cambria Hotel Columbia Downtown, you will create a memorable first impression for our guests by checking in, providing information, and ensuring exceptional service throughout their stay.

Responsibilities

• Help guests discover their "Wanderlust" experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

$15.00 - $16.00 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.