Guest Experience Agent: Front Desk & F&B

Drury Hotels Company, LLC; Nashville (TN); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Health benefits

Company 401(k)

Job summary

Drury Inn & Suites at 555 Donelson Pike, Nashville, TN 37214 seeks a Guest Service Agent to greet guests and handle front desk duties with warmth and professionalism. You will check-in/out guests, manage reservations, promote hotel programs, and contribute to guest satisfaction.

The role includes assisting with breakfast and evening Kickback service as needed, showcasing the Drury hospitality culture. Starting pay is $19.91 per hour with open weekend availability.

Qualifications

• Front desk experience or strong customer service is preferred.
• Ability to handle payments accurately and provide receipts.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and provide warm, professional service.
• Check guests in and out, manage reservations, and maintain records.
• Promote hotel programs, monitor guest satisfaction, and resolve issues.
• Assist with breakfast and Kickback service as needed.
• Maintain a welcoming front desk area and project Drury hospitality.

Skills

Guest service

Cash handling

Multitasking

Communication

Tools

Front desk software

Phone system

Job description

Drury Inn & Suites at 555 Donelson Pike, Nashville, TN 37214 seeks a Guest Service Agent to greet guests and handle front desk duties with warmth and professionalism. You will check-in/out guests, manage reservations, promote hotel programs, and contribute to guest satisfaction.

The role includes assisting with breakfast and evening Kickback service as needed, showcasing the Drury hospitality culture. Starting pay is $19.91 per hour with open weekend availability.