Guest Experience Front Desk Agent

CUSA, LLC

Tampa (FL)

On-site

USD 19,000 - 23,000

Full time

3 days ago

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Job summary

Courtyard by Marriott Tampa Northwest in Tampa, FL is seeking a dependable Front Desk Agent to welcome guests, manage check-ins/check-outs, and keep the front desk running smoothly. You will communicate clearly, handle guest requests, and coordinate with housekeeping to ensure rooms are ready.

Ideal candidates will have strong customer service skills, be organized, and able to stay calm during busy periods.

Qualifications

A reliable attendance record and a professional, welcoming attitude.
Strong communication skills and sound judgment.
The ability to stay organized, manage competing requests, and remain calm during busy periods.
Comfort using computers and learning hotel reservation systems.
Availability to work scheduled shifts, including weekends and holidays.
Previous hotel front desk or customer service experience is preferred. Marriott experience is a plus.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process check-ins, check-outs, reservations, room assignments, and payments accurately.
Answer phone calls and respond to questions about the hotel, amenities, and local area.
Address guest concerns promptly. Resolve issues within your authority and involve a manager when needed.
Coordinate with housekeeping and maintenance on room readiness, guest requests, and repair needs.
Follow payment, guest privacy, and hotel security procedures.
Keep the front desk organized and share clear shift updates so requests receive proper follow-through.
Support Marriott Bonvoy recognition and enrollment.