Guest Experience Agent — Front Desk (Evenings/Weekends)

Courtyard Seattle Kirkland; Kirkland (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance including medical, dental, and vision

Paid time off

Company-matched 401(k) plan

Flexible Spending Account

Employee assistance program

Leadership development program

Daily pay option

Job summary

Courtyard Seattle Kirkland is seeking a Front Desk Agent to provide exceptional service to guests upon arrival and throughout their stay. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. Responsibilities include ensuring an efficient check-in and check-out process, handling guest requests, and demonstrating excellent phone etiquette.

This role requires availability to work evenings, weekends, and holidays. Benefits include group insurance, paid time off, and a company-matched 401(k) plan.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Ability to read, write, type, and use basic technology.
• Must be available to work evenings, weekends, and holidays.

Responsibilities

• Ensure a friendly, efficient check-in and check-out experience.
• Coordinate with departments to meet guest requests.
• Demonstrate proper phone etiquette.
• Follow cash handling procedures and reconcile charges.
• Support hotel goals through teamwork and collaboration.

Skills

Strong verbal and written communication skills

Customer service experience

Ability to lift at least 25 pounds

Job description

Courtyard Seattle Kirkland is seeking a Front Desk Agent to provide exceptional service to guests upon arrival and throughout their stay. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. Responsibilities include ensuring an efficient check-in and check-out process, handling guest requests, and demonstrating excellent phone etiquette.

This role requires availability to work evenings, weekends, and holidays. Benefits include group insurance, paid time off, and a company-matched 401(k) plan.