Front Desk Agent

Courtyard Seattle Kirkland; Kirkland (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance including medical, dental, and vision

Paid time off

Company-matched 401(k) plan

Flexible Spending Account

Employee assistance program

Leadership development program

Daily pay option

Job summary

Courtyard Seattle Kirkland is seeking a Front Desk Agent to provide exceptional service to guests upon arrival and throughout their stay. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. Responsibilities include ensuring an efficient check-in and check-out process, handling guest requests, and demonstrating excellent phone etiquette.

This role requires availability to work evenings, weekends, and holidays. Benefits include group insurance, paid time off, and a company-matched 401(k) plan.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Ability to read, write, type, and use basic technology.
• Must be available to work evenings, weekends, and holidays.

Responsibilities

• Ensure a friendly, efficient check-in and check-out experience.
• Coordinate with departments to meet guest requests.
• Demonstrate proper phone etiquette.
• Follow cash handling procedures and reconcile charges.
• Support hotel goals through teamwork and collaboration.

Skills

Strong verbal and written communication skills

Customer service experience

Ability to lift at least 25 pounds

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Courtyard Seattle Kirkland, WA

Overview

Specific to this position:-Ideal applicant will have an open or mostly open availability. As we are a 24/7/365 business, we will not accept any applicants that are unable to work weekends and evenings.-Hotel experience is preferred but we are happy to train those who are quick learners!-PT or FT positions available.Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.