Hotel Front Desk Guest Services Associate

Sage Restaurant Group; Boulder (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Sage Hotel discounts

Hilton Hotels discount

Free RTD Ecopass

Sick Pay

401(k)

Job summary

Sage Hospitality is seeking a Front Desk/Guest Services associate for Embassy Suites Boulder. You will greet guests, manage check-in/out, and handle reservations with care and courtesy.

Role requires English proficiency, strong cash handling, and multitasking under pressure. Competitive benefits include hotel discounts, sick pay, and a 401(k); standard full-time hours apply in a busy hotel environment.

Qualifications

• Must have high school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
• Must have past experience dealing directly with the public and customer service basics.
• Fluent in spoken and written English.
• Able to stay tactful under stress and handle diverse customer service scenarios.
• Highly organized with attention to minute details and multi-tasking capability.

Responsibilities

• Greets guests and completes check-in using manual and computerized methods to ensure satisfaction.
• Facilitates guest check-out, closes accounts, and prepares room for next guest sale.
• Manages cash transactions accurately and maintains hotel records.
• Responds to reservations and inquiries, communicates rates, and uses upselling techniques.
• Maintains customer relations with timely, knowledgeable responses in person and on the phone.
• Operates telephone/ PBX for wake-up calls and guest communications.
• Keeps accurate documentation of charges and follows bank policy.

Skills

Cash handling

Customer service

English fluency

Multitasking

Attention to detail

Organized

Professional communication

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Sage Hospitality is seeking a Front Desk/Guest Services associate for Embassy Suites Boulder. You will greet guests, manage check-in/out, and handle reservations with care and courtesy.

Role requires English proficiency, strong cash handling, and multitasking under pressure. Competitive benefits include hotel discounts, sick pay, and a 401(k); standard full-time hours apply in a busy hotel environment.