Guest Experience Agent | Front Desk & Concierge

TCC Hotel 1, LLC; Tucson (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

TCC Hotel 1, LLC is seeking a Guest Service Agent to deliver outstanding service to guests from arrival to departure. You will assist with check-in/check-out, answer questions, and coordinate with departments to fulfill guest requests, ensuring a smooth and welcoming stay.

The role requires strong communication, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced hotel environment. Prior front desk or hospitality experience is preferred.

Qualifications

• Front desk experience in hospitality settings.
• Strong communication and customer service skills.
• Ability to manage multiple tasks in fast-paced environments.
• Proficiency with hotel reservation software.

Responsibilities

• Greet and welcome guests at arrival and assist with check-in.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests and resolve issues promptly and courteously.
• Process payments, maintain guest accounts, and provide accurate billing information.
• Coordinate with other departments to fulfill guest requirements and special requests.
• Maintain a clean and organized front desk and lobby area.
• Answer phone calls, take reservations, and provide general administrative support.
• Ensure compliance with hotel policies and procedures to uphold service standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Computer systems / reservation软件

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

TCC Hotel 1, LLC is seeking a Guest Service Agent to deliver outstanding service to guests from arrival to departure. You will assist with check-in/check-out, answer questions, and coordinate with departments to fulfill guest requests, ensuring a smooth and welcoming stay.

The role requires strong communication, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced hotel environment. Prior front desk or hospitality experience is preferred.