Guest Service Agent

TCC Hotel 1, LLC; Tucson (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

TCC Hotel 1, LLC is seeking a Guest Service Agent to deliver outstanding service to guests from arrival to departure. You will assist with check-in/check-out, answer questions, and coordinate with departments to fulfill guest requests, ensuring a smooth and welcoming stay.

The role requires strong communication, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced hotel environment. Prior front desk or hospitality experience is preferred.

Qualifications

• Front desk experience in hospitality settings.
• Strong communication and customer service skills.
• Ability to manage multiple tasks in fast-paced environments.
• Proficiency with hotel reservation software.

Responsibilities

• Greet and welcome guests at arrival and assist with check-in.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests and resolve issues promptly and courteously.
• Process payments, maintain guest accounts, and provide accurate billing information.
• Coordinate with other departments to fulfill guest requirements and special requests.
• Maintain a clean and organized front desk and lobby area.
• Answer phone calls, take reservations, and provide general administrative support.
• Ensure compliance with hotel policies and procedures to uphold service standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Computer systems / reservation软件

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

Career Opportunities with TCC Hotel 1, LLC

A great place to work.

Careers At Doubletree TCC, LLC

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Job Summary

We are seeking a Guest Service Agent to provide exceptional customer service to all guests during their stay. The Guest Service Agent will assist guests with check-in and check-out processes, handle inquiries and requests, and ensure a pleasant experience for all visitors.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Provide information to guests about hotel facilities, services, and local attractions.
• Handle guest requests and resolve any issues or complaints promptly and courteously.
• Process payments, maintain guest accounts, and provide accurate billing information.
• Coordinate with other departments to fulfill guest requirements and special requests.
• Maintain a clean and organized work area, including the front desk and lobby area.
• Assist with answering phone calls, taking reservations, and providing general administrative support.
• Ensure compliance with hotel policies and procedures to uphold high standards of service.

Qualifications

• High school diploma or equivalent; hospitality or related field preferred.
• Proven experience in customer service or front desk operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems and knowledge of hotel reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Commitment to providing outstanding customer service to all guests.