Guest Experience Agent - Front Desk & Concierge

Melia Hotels International S.A.(Meliá); Town of Italy (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Participation in My MeliáRewards loyalty program

Flexible compensation and discounts on products and services

Job summary

Melia Hotels International S.A.(Meliá) is looking for a Receptionist to oversee daily operations and ensure customer satisfaction. This role involves personalizing guest interactions, managing front desk tasks, and maintaining guest profiles. Applicants should have at least a year of customer service experience and a degree in Tourism or Hospitality.

The candidate must be fluent in English, with additional language skills preferred. Join our commitment to excellent service and equal opportunity for all.

Qualifications

• Advanced English; a third language is a plus.
• At least 1 year in customer service experience.

Responsibilities

• Personalize guest interactions using their name.
• Maintain accurate guest profiles.
• Handle front desk administrative tasks.
• Manage guest complaints with professionalism.
• Support the Revenue team with upselling.

Skills

Hotel operations

Customer service

Complaint handling

Organization

Communication

Education

University degree or vocational training in Tourism, Hospitality, or similar

Job description

Melia Hotels International S.A.(Meliá) is looking for a Receptionist to oversee daily operations and ensure customer satisfaction. This role involves personalizing guest interactions, managing front desk tasks, and maintaining guest profiles. Applicants should have at least a year of customer service experience and a degree in Tourism or Hospitality.

The candidate must be fluent in English, with additional language skills preferred. Join our commitment to excellent service and equal opportunity for all.