Front Desk Agent: Guest Experience & Upselling

Meliá Hotels International; Malta Township (IL); On-site; USD 21,000 - 28,000; Full time

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Job summary

Meliá Hotels International is seeking a Front Office Agent for INNSiDE Bugibba to ensure seamless check-in/check-out and guest satisfaction. You will welcome guests, process payments, and provide information on services and location.

The role involves upselling rooms to maximise revenue and maintaining a professional front desk environment. Ideal candidates are fluent in English with a hospitality mindset, ready to work varied shifts, and capable of handling cash/credit transactions accurately.

Qualifications

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships

Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Up-sell rooms, when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions.
• Ensure that the desk premises are always kept tidy, clean and maintained.
• Assist the night team if required, due to sick leave or vacation leave of any team members.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints and make service recovery gestures to ensure total guest satisfaction.

Job description

Meliá Hotels International is seeking a Front Office Agent for INNSiDE Bugibba to ensure seamless check-in/check-out and guest satisfaction. You will welcome guests, process payments, and provide information on services and location.

The role involves upselling rooms to maximise revenue and maintaining a professional front desk environment. Ideal candidates are fluent in English with a hospitality mindset, ready to work varied shifts, and capable of handling cash/credit transactions accurately.