Front Desk Guest Experience Agent (Flexible Shifts)

Melia Hotels International S.A.(Meliá); New York (NY); On-site; USD 26,139 - 37,229; Full time

Job summary

Melia Hotels International S.A. (Meliá) is looking for a Guest Service Agent in New York to check in and assist hotel guests efficiently. Responsibilities include processing payments, managing reservations, and ensuring guest satisfaction. Ideal candidates have front desk experience and are available for various shifts, including weekends.

English fluency is required, and additional language skills are preferred. Join Meliá for a diverse and inclusive workplace, dedicated to sustainability and equality.

Qualifications

• Flexible schedule required; must work various shifts including mornings, evenings, weekends, and holidays.
• Ability to maintain concentration when multi-tasking and providing service.
• Strong focus on details and organizational skills.

Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly and professional manner.
• Book guest reservations, process cancellations, and revisions.
• Direct guest requests to appropriate departments.

Skills

Front Desk/Guest Services Agent experience

Ability to read, write and speak English

Teamwork skills

Ability to understand guests' service needs

Job description

Melia Hotels International S.A. (Meliá) is looking for a Guest Service Agent in New York to check in and assist hotel guests efficiently. Responsibilities include processing payments, managing reservations, and ensuring guest satisfaction. Ideal candidates have front desk experience and are available for various shifts, including weekends.

English fluency is required, and additional language skills are preferred. Join Meliá for a diverse and inclusive workplace, dedicated to sustainability and equality.