Luxury Front Desk Agent — Elevate the Guest Experience

Hard Rock Hotel Cancun; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch luxury guest experience. You will welcome guests, manage front desk operations, and act as a trusted resource throughout the guest journey, ensuring check-in/out procedures are accurate and efficient.

You will collaborate with Housekeeping, Engineering, Concierge, Security, and Leadership to support seamless service, resolve guest concerns, and consistently uphold Hard Rock brand standards.

Qualifications

• Ability to deliver warm, polished service with attention to detail.
• Welcomes guests and manages front desk operations with professionalism.
• Able to resolve guest concerns promptly and courteously.
• Collaborates with departments to ensure seamless service delivery.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Serve as a trusted resource throughout the guest journey.
• Resolve concerns and maintain a calm, service-driven approach.
• Collaborate with Housekeeping, Engineering, Concierge, Security, and Leadership.

Skills

Guest service

Communication

Attention to detail

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

POS systems

Front desk software

Job description

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch luxury guest experience. You will welcome guests, manage front desk operations, and act as a trusted resource throughout the guest journey, ensuring check-in/out procedures are accurate and efficient.

You will collaborate with Housekeeping, Engineering, Concierge, Security, and Leadership to support seamless service, resolve guest concerns, and consistently uphold Hard Rock brand standards.