Guest Experience Agent - Front Desk & Concierge

Jamaica-Bay-Inn; California (MO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Team Member Travel Program

Job summary

Jamaica Bay Inn in Marina Del Rey, CA is seeking a Guest Service Representative to join our front desk team. You will greet guests, process check-ins/outs, handle reservations, and provide personalized service with a warm, professional demeanor.

The role emphasizes accuracy in cash handling, clear communication with guests and colleagues, and the ability to upsell with our standard reservation guidelines. Proficiency in MS Office and hotel software is a plus; prior hospitality experience is

Qualifications

• High School diploma or better required.
• 1–3 years of experience in a similar hotel operations role preferred.
• Strong organizational and communication skills required.

Responsibilities

• Greet arriving guests and complete check-in procedures.
• Process check-outs and ensure accurate charges and balances.
• Handle reservations by phone and in person per guideline.
• Operate front desk systems and PBX with courteous service.
• Maintain guest relations and inform on local area functions.

Skills

Highly organized

Pro‑active

Excellent communicator

MS Office proficiency

Hotel software familiarity

Project planning

Task prioritization

Education

High School diploma or better

Tools

MS Office Suite

Hotel operations software

Job description

Jamaica Bay Inn in Marina Del Rey, CA is seeking a Guest Service Representative to join our front desk team. You will greet guests, process check-ins/outs, handle reservations, and provide personalized service with a warm, professional demeanor.

The role emphasizes accuracy in cash handling, clear communication with guests and colleagues, and the ability to upsell with our standard reservation guidelines. Proficiency in MS Office and hotel software is a plus; prior hospitality experience is