Guest Service Representative

Marina del Rey Hotel; California (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Team Member Travel Program

Job summary

Marina del Rey Hotel is seeking a Guest Service Representative to deliver exceptional front desk service and personalized guest experiences. You will greet guests, assist with check‑in/out, manage reservations, and handle guest inquiries with courtesy and efficiency.

The role requires 1–3 years in a hotel operations setting, strong communication skills, and proficiency with MS Office and hotel software. Benefits include health coverage and travel perks; team-oriented environment and

Qualifications

• 1-3 years: Work Experience in a like or similar role within hotel operations.
• Proficiency with MS Office and hotel operations software.
• Strong communication and customer-service mindset.

Responsibilities

• Greet arriving guests and complete check‑in procedures daily to ensure guest satisfaction.
• Assist guests with reservations and inquiries by phone or in person using the company guidelines.
• Handle cash, charges, and guest accounts accurately at the front desk.
• Operate PBX and manage wake‑up calls to ensure timely service.
• Support other departments to contribute to overall hotel performance.

Skills

Highly organized

Pro-active

Excellent communicator

Team motivator

Positive attitude

Education

High School or better

Tools

MS Office Suite

Job description

• Front Office
• Full-Time
• Requisition #: GUEST007438

Description

Marina del Rey Hotel is looking for an outstanding Guest Service Representative to join the team! Our Guest Service Representatives are hands‑on, team‑oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Core functions of the position, but are not limited to the following;

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out‑going calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $21.00-$23.00 per hour

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

Personal Skills

• Highly organized and efficient
• Pro‑active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business‑like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills

• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/ tasks and able to prioritize projects/ tasks

1-3 years: Work Experience: At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.