Guest Service Representative

Jamaica-Bay-Inn; California (MO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Team Member Travel Program

Job summary

Jamaica Bay Inn in Marina Del Rey, CA is seeking a Guest Service Representative to join our front desk team. You will greet guests, process check-ins/outs, handle reservations, and provide personalized service with a warm, professional demeanor.

The role emphasizes accuracy in cash handling, clear communication with guests and colleagues, and the ability to upsell with our standard reservation guidelines. Proficiency in MS Office and hotel software is a plus; prior hospitality experience is

Qualifications

• High School diploma or better required.
• 1–3 years of experience in a similar hotel operations role preferred.
• Strong organizational and communication skills required.

Responsibilities

• Greet arriving guests and complete check-in procedures.
• Process check-outs and ensure accurate charges and balances.
• Handle reservations by phone and in person per guideline.
• Operate front desk systems and PBX with courteous service.
• Maintain guest relations and inform on local area functions.

Skills

Highly organized

Pro‑active

Excellent communicator

MS Office proficiency

Hotel software familiarity

Project planning

Task prioritization

Education

High School diploma or better

Tools

MS Office Suite

Hotel operations software

Job description

Locations

Showing 1 location

Jamaica Bay Inn Jamaica Bay Inn 4175 Admiralty Way Marina Del Rey, CA 90292, USA

Jamaica Bay Inn Jamaica Bay Inn 4175 Admiralty Way Marina Del Rey, CA 90292, USA

• Front Office
• Full-Time
• Requisition #: GUEST007408

Description

Jamaica Bay Inn, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Representative to join the team! Our Guest Service Representatives are flexible, hands‑on, team‑oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Essential Functions and Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out‑going calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More

• Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position.
• Team Member Travel Program.
• Encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
• We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $19.38 - $20.00 per hour

Qualifications

High School or better.

Skills

Behaviors

Motivations

Education

Required

Experience

Preferred

• Highly organized and efficient
• Pro‑active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business‑like, socially engaged, passionate, expressive demonstrating a positive attitude
• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/ tasks and able to prioritize projects/ tasks
• At least 1‑3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.