Front Desk Agent - Hotel 55 Chicago

Coury Hospitality; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Hotel 55 Chicago, located at 55 East Ontario St in Chicago, seeks a front desk professional to deliver exceptional guest services and smooth registration/check-out experiences.

You will assist with guest inquiries, promote hotel offerings, and coordinate with various departments to ensure memorable stays for visitors. Strong communication, hospitality mindset, and multitasking are essential for success in this role.

Qualifications

• Experience in customer-facing hospitality roles preferred.
• Strong communication and guest-relations skills.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Provide information on hotel services and local attractions.
• Promote hotel amenities and respond to guest requests and issues.

Skills

Customer service

Communication

Hospitality

English proficiency

Cash handling

Computer skills

Attention to detail

Teamwork

Tools

POS system

MS Office

Property management system

Job description

Hotel 55 Chicago, 55 East Ontario St, Chicago, Illinois, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 4:00 AM

Why Work at Hotel 55 Chicago?

At Hotel 55 Chicago , we don’t just offer jobs—we cultivate careers in a vibrant environment that celebrates creativity, inclusivity, and hospitality at its finest. Located just steps from the Magnificent Mile, our boutique hotel is a cultural destination that seamlessly blends contemporary art, thoughtful service, and inspired design.

With 297 stylish guest rooms and the locally beloved Lure Fishbar, Hotel 55 offers an experience unlike any other. Whether you’re welcoming guests, curating moments in public spaces, or elevating the dining experience, every role at Hotel 55 contributes to something unforgettable.

If you’re passionate about art, hospitality, and making a difference—this is where your story begins.

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

EXPERIENCE:
- Customer Service experience preferred.

PHYSICAL DEMANDS:
- Must be able to stand for long periods of time.
- May include crowded office setting or “close quarters”.
- General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Hotel 55 Chicago, 55 East Ontario St, Chicago, Illinois, United States of America