Guest Experience Agent — Front Desk

Marriott Cincinnati North; West Chester Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Hotel discounts

Job summary

Cincinnati Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

The ideal candidate will greet guests, assist with reservations, provide information about services and local attractions, handle requests promptly, and coordinate with housekeeping and maintenance to keep the lobby

Qualifications

• Previous experience in front desk or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient with front desk software and basic computer applications.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently while maintaining accuracy in reservations and billing.
• Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve any issues promptly to ensure guest satisfaction.
• Maintain the front desk area in a clean and organized manner.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed.
• Process payments and maintain accurate records of transactions.
• Follow all hotel policies and procedures to ensure safety and security.

Skills

Front Desk Operations

Customer Service

Reservation Management

Communication

Problem Solving

Job description

Cincinnati Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

The ideal candidate will greet guests, assist with reservations, provide information about services and local attractions, handle requests promptly, and coordinate with housekeeping and maintenance to keep the lobby