Guest Experience Specialist Front Desk

PT’s Taverns; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Golden Entertainment, Inc. in Las Vegas is seeking a Guest Service Representative to welcome guests, manage the check-in process, and handle front desk transactions with accuracy and courtesy.

You will contribute to guest satisfaction and smooth operations by providing timely service in a fast-paced hospitality setting. Candidates should have at least 6 months of relevant experience, strong communication skills, and the ability to use a computer and POS system.

Qualifications

• 6 months of experience in a similar role or transferable skills preferred.
• Strong guest service abilities with a track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and teamwork mindset.
• Committed to a respectful, inclusive, and safety-conscious work environment.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Assign guest rooms in accordance with current policies and procedures.
• Process guest check-outs and handle account postings accurately and efficiently.
• Manage cash flow in assigned bank, including performing accurate financial transactions.
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction.
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations.
• Assist other departments with guest-related needs to ensure seamless service.

Skills

Guest service

Team player

Communication

Attention to detail

Safety-conscious

10-key input

Education

High School diploma or equivalent

Tools

POS system

Job description

Golden Entertainment, Inc. in Las Vegas is seeking a Guest Service Representative to welcome guests, manage the check-in process, and handle front desk transactions with accuracy and courtesy.

You will contribute to guest satisfaction and smooth operations by providing timely service in a fast-paced hospitality setting. Candidates should have at least 6 months of relevant experience, strong communication skills, and the ability to use a computer and POS system.