Front Desk Agent

Golden Nugget Las Vegas; Atlantic City (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

The Golden Nugget Las Vegas is seeking a Front Desk Agent in Atlantic City. You will welcome guests and provide friendly service at the hotel and casino.

Key duties include checking guests in, answering inquiries, handling payments, and ensuring compliant guest interactions. A high school diploma is required and computer experience is preferred; prior office experience is beneficial. This is an on-site, non-tipped position with a USD 17.00 hourly rate.

Qualifications

• High School Diploma required.
• Prior computer experience required
• Two or more years of office administration experience preferred.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provides professional, attentive service to all marina guests.
• Assists in answering guests’ inquiries concerning accounts and general hotel information.
• Registers guests, assigns slips, receives and disseminates guests’ messages and mail.
• Also responsible for posting to guest accounts as appropriate.
• Secures bank, makes change, accepts payments from guests in settlement of accounts, and deposits as per established policies and procedures.
• Other duties as assigned.

Skills

Guest relations

Customer service

Office administration

Basic computer skills

Tools

Basic computer skills

Job description

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Overview

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provides professional, attentive service to all marina guests.
• Assists in answering guests’ inquiries concerning accounts and general hotel information.
• Registers guests, assigns slips, receives and disseminates guests’ messages and mail.
• Also responsible for posting to guest accounts as appropriate.
• Secures bank, makes change, accepts payments from guests in settlement of accounts, and deposits as per established policies and procedures.
• Other duties as assigned.

Qualifications

• High School Diploma required.
• Prior computer experience required
• Two or more years of office administration experience preferred.
• Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.

Posted Salary Range

USD $17.00 - USD $17.00 /Hr.

Tipped Position

This position does not earn tips