Front Desk Agent

Golden Nugget Las Vegas; Cripple Creek (CO); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health benefits

Paid Time Off

401K

Employee discounts

Advancement opportunities

Diversity-friendly workplace

Job summary

Golden Nugget Las Vegas is seeking a friendly Front Desk Agent to welcome guests and deliver outstanding service at the hotel lobby. You will register arrivals, manage payments, and settle guest accounts with accuracy while maintaining a positive guest experience.

Responsibilities include answering inquiries about local entertainment, processing routine reports, and assisting other departments as needed. A high school diploma or GED and prior customer service experience are preferred.

Qualifications

• Requires strong guest service skills and professional communication.
• Experience with cash handling and basic accounting.
• Front desk experience is preferred but not required.

Responsibilities

• Greet guests and provide helpful, professional service.
• Register arrivals and collect payment information.
• Settle accounts for departing guests and resolve discrepancies.
• Answer guest questions about local attractions and hotel services.
• Print reports and assist in training new staff.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or GED

Job description

Golden Nugget Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard‑free work environment within area of responsibility.
• Perform any other duties as assigned.

Qualifications

• High school diploma or GED
• Prior high‑volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

Benefits

• Multiple benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Salary

USD $17.00 - $17.00 /Hr.

Tip Policy

This position does not earn tips.