Guest Services Agent: Front Desk, Fast-Paced & Friendly

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environm­

Employee discounts on dining, retail,

Community volunteer opportunities

Job summary

Golden Nugget Hotel & Casino Lake Tahoe is seeking a Front Desk Agent to warmly welcome guests, verify reservations, check them in, and ensure a smooth arrival experience that reflects the brand standards and core values.

You will handle cash and card transactions, post charges to guest accounts, answer questions, share local recommendations, distribute brochures, and maintain a professional appearance in a fast-paced, controlled environment while promoting responsible gaming.

Qualifications

• Previous work experience as a front desk agent, reservations or hotel cashiering experience preferred
• Must be guest oriented and have excellent customer service skills
• Ability to stand for extended periods of time
• Effective written and verbal communication skills
• Must be able to speak English
• Professional appearance and demeanor
• Ability to work in a fast-paced environment
• Knowledge of the local area and attractions is a plus
• Minimum age requirement is 18

Responsibilities

• Verify reservations, check in guests and collect payment on arrival
• Orient guests to the hotel and answer inquiries
• Maintain cash bank and process cashier transactions
• Post charges to guest accounts
• Handle cash and credit card settlements
• Sell and redeem hotel gift certificates
• Create guest cards and distribute brochures
• Explain the player rating system and benefits
• Ensure compliance with Gaming Regulations and company policies
• Provide positive, courteous guest service
• Support responsible gaming and alcohol service

Education

Associate’s degree

English language proficiency

Basic math skills

Job description

Golden Nugget Hotel & Casino Lake Tahoe is seeking a Front Desk Agent to warmly welcome guests, verify reservations, check them in, and ensure a smooth arrival experience that reflects the brand standards and core values.

You will handle cash and card transactions, post charges to guest accounts, answer questions, share local recommendations, distribute brochures, and maintain a professional appearance in a fast-paced, controlled environment while promoting responsible gaming.