Front Desk Supervisor - Hotel

Landry's, LLC.; Laughlin (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefit plans

Paid Time Off

401K

Advancement opportunities

Diversity valued

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking a Front Desk Supervisor responsible for welcoming guests and overseeing daily Front Office operations to deliver superior service. You will supervise Guest Services staff, assist in policy development, and ensure lobby, rooms, and public areas meet standards.

You will resolve guest concerns, coordinate with other departments on procedures, monitor occupancy to maximize yield, and lead by example with a professional appearance and strong communication skills.

Qualifications

• Professional appearance and demeanor.
• 2 years supervisory experience.
• Minimum age 21.
• Excellent customer relations, leadership, time management and organizational skills.
• Minimum 2 years hotel experience.
• Strong analytical, problem solving and multitasking abilities.
• Excellent interpersonal and communication skills (verbal and written), fluent English.
• Ability to work independently and cohesively, delivering quality results.
• Proficient in Windows applications (Outlook/Excel/Word).
• Knowledge of hotel systems such as LMS.

Responsibilities

• Oversee daily Front Office operations and guest services to ensure superior service.
• Train, mentor, and discipline Guest Services staff as needed.
• Collaborate with other departments on accounting procedures and policies.
• Address guest complaints and coordinate proper compensation through relevant departments.
• Supervise occupancy levels to maximize room yield and optimize operations.
• Assist Hotel Manager in writing and implementing new policies and procedures.
• Inspect lobby, hotel rooms, and public areas for quality standards.

Skills

Supervisory experience

Customer relations

Communication skills

Leadership

Time management

Organization

Computer literacy

LMS knowledge

Tools

Outlook/Excel/Word

Job description

Overview

The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.

Responsibilities

• Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed
• Assist in progressive training and discipline of all Guest Services staff
• Interact effectively with all other departments, especially regarding accounting procedures
• Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved
• Attend any specialized or cross training deemed necessary by upper management
• Assist Hotel Manager in writing/implementing new policies and procedures
• Oversee daily occupancy levels to ensure the highest yield from rooms available
• Perform other duties and responsibilities as requested
• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas

Qualifications

• Professional appearance and demeanor
• 2 years supervisory skills required
• Minimum age requirement is 21
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must
• Minimum 2 years hotel experience required
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
• Knowledge of Hotel Systems such as LMS

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Positive and respectful work environment where diversity is valued

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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