Front Desk Supervisor: Elevate Guest Experience & Ops

Landry's, LLC.; Laughlin (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefit plans

Paid Time Off

401K

Advancement opportunities

Diversity valued

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking a Front Desk Supervisor responsible for welcoming guests and overseeing daily Front Office operations to deliver superior service. You will supervise Guest Services staff, assist in policy development, and ensure lobby, rooms, and public areas meet standards.

You will resolve guest concerns, coordinate with other departments on procedures, monitor occupancy to maximize yield, and lead by example with a professional appearance and strong communication skills.

Qualifications

• Professional appearance and demeanor.
• 2 years supervisory experience.
• Minimum age 21.
• Excellent customer relations, leadership, time management and organizational skills.
• Minimum 2 years hotel experience.
• Strong analytical, problem solving and multitasking abilities.
• Excellent interpersonal and communication skills (verbal and written), fluent English.
• Ability to work independently and cohesively, delivering quality results.
• Proficient in Windows applications (Outlook/Excel/Word).
• Knowledge of hotel systems such as LMS.

Responsibilities

• Oversee daily Front Office operations and guest services to ensure superior service.
• Train, mentor, and discipline Guest Services staff as needed.
• Collaborate with other departments on accounting procedures and policies.
• Address guest complaints and coordinate proper compensation through relevant departments.
• Supervise occupancy levels to maximize room yield and optimize operations.
• Assist Hotel Manager in writing and implementing new policies and procedures.
• Inspect lobby, hotel rooms, and public areas for quality standards.

Skills

Supervisory experience

Customer relations

Communication skills

Leadership

Time management

Organization

Computer literacy

LMS knowledge

Tools

Outlook/Excel/Word

Job description

Golden Nugget Laughlin is seeking a Front Desk Supervisor responsible for welcoming guests and overseeing daily Front Office operations to deliver superior service. You will supervise Guest Services staff, assist in policy development, and ensure lobby, rooms, and public areas meet standards.

You will resolve guest concerns, coordinate with other departments on procedures, monitor occupancy to maximize yield, and lead by example with a professional appearance and strong communication skills.