Guest Experience Front Desk Agent

The Westin Sarasota; Sarasota (FL); Vor Ort; USD 14.000 - 22.000; Vollzeit

Zusammenfassung

The Westin Sarasota is seeking a Front Desk Agent to provide courteous, efficient service at the hotel by handling check-ins and check-outs, issuing keys, and resolving guest issues in line with Kolter Hospitality standards.

Responsibilities include assisting guests with requests, upselling services, and ensuring accurate cashiering while maintaining a welcoming atmosphere. Weekend availability and basic reservation-system skills are preferred.

Qualifikationen

• Weekend availability required.
• Must be able to operate a computer and reservation system.
• Customer Service or Hospitality experience a plus.
• Education: None.

Aufgaben

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Kenntnisse

Customer Service

Hospitality

Jobbeschreibung

The Westin Sarasota is seeking a Front Desk Agent to provide courteous, efficient service at the hotel by handling check-ins and check-outs, issuing keys, and resolving guest issues in line with Kolter Hospitality standards.

Responsibilities include assisting guests with requests, upselling services, and ensuring accurate cashiering while maintaining a welcoming atmosphere. Weekend availability and basic reservation-system skills are preferred.