Front Desk Agent

Kolter Hospitality Group; Sarasota (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota in Sarasota, FL. This full-time hourly position pays $16.00 per hour and requires weekend availability. Responsibilities include processing check-ins/check-outs, issuing keys, and resolving guest issues while upholding company standards.

The role emphasizes welcoming guests, assisting with requests, and maintaining accurate cashiering duties in a fast-paced hotel environment. Prior hospitality experience is a plus.

Qualifications

• Customer service or hospitality experience a plus.
• Must be able to work weekends.
• Proficiency with computer and reservation system.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services and amenities.
• Welcome guests by name when possible and follow rate structures and upsell strategies.
• Perform cashiering tasks including bill settlement and posting charges.
• Report maintenance needs and follow safety procedures.

Skills

Customer service

Tools

Reservation system

Job description

Job Details

Job Location: The Westin Sarasota - Sarasota, FL, Position Type: Full Time, Salary Range: $16.00 - $16.00Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

General Requirements

• Able to work weekends
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.

Experience

• None. Customer Service or Hospitality experience a plus.

Education

• None

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Equal Employment Opportunity & Other Statements

Kolter Hospitality is proud to be an Equal Employment Opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required