Guest Experience Agent - Front Desk

Kolter Hospitality Group; Sarasota (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota in Sarasota, FL. This full-time hourly position pays $16.00 per hour and requires weekend availability. Responsibilities include processing check-ins/check-outs, issuing keys, and resolving guest issues while upholding company standards.

The role emphasizes welcoming guests, assisting with requests, and maintaining accurate cashiering duties in a fast-paced hotel environment. Prior hospitality experience is a plus.

Qualifications

• Customer service or hospitality experience a plus.
• Must be able to work weekends.
• Proficiency with computer and reservation system.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services and amenities.
• Welcome guests by name when possible and follow rate structures and upsell strategies.
• Perform cashiering tasks including bill settlement and posting charges.
• Report maintenance needs and follow safety procedures.

Skills

Customer service

Tools

Reservation system

Job description

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota in Sarasota, FL. This full-time hourly position pays $16.00 per hour and requires weekend availability. Responsibilities include processing check-ins/check-outs, issuing keys, and resolving guest issues while upholding company standards.

The role emphasizes welcoming guests, assisting with requests, and maintaining accurate cashiering duties in a fast-paced hotel environment. Prior hospitality experience is a plus.