Night Front Desk Agent - Guest Services

The Westin Sarasota; Sarasota (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

The Westin Sarasota is seeking a Front Desk Agent to deliver exceptional guest service and create a welcoming environment. You will handle check-ins/outs, issue room keys, and assist guests with requests, always upholding Kolter Hospitality standards.

Responsibilities include informing guests about hotel services and amenities, following rate structures, and performing cashiering tasks when needed. This role requires weekend availability and a professional appearance.

Qualifications

• Customer Service or Hospitality experience a plus.
• Knowledge and ability to operate a computer and reservation system.
• Able to work weekends and flexible shifts.

Responsibilities

• Assist guests with check in and check out.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Follow safety procedures and hotel policies.

Skills

Customer service

Hospitality

Reservation system

Tools

Reservations software

Job description

The Westin Sarasota is seeking a Front Desk Agent to deliver exceptional guest service and create a welcoming environment. You will handle check-ins/outs, issue room keys, and assist guests with requests, always upholding Kolter Hospitality standards.

Responsibilities include informing guests about hotel services and amenities, following rate structures, and performing cashiering tasks when needed. This role requires weekend availability and a professional appearance.