Overnight Front Desk Agent: Night Audit & Guest Service

Kolter Hospitality, LLC.; Sarasota (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent in Sarasota, FL to deliver exceptional guest services at the lobby desk.

You will check guests in and out, issue keys, and resolve inquiries while maintaining the brand standards and a welcoming atmosphere. Qualified candidates should have customer service or hospitality experience, willingness to work weekends, and the ability to operate a computer and reservation system.

Qualifications

• No formal education required.
• Experience in customer service or hospitality preferred.
• Weekend availability may be required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and manage guest accounts.
• Coordinate guest requests and inform on services and amenities.
• Follow safety procedures and respond to emergencies and alarms.
• Upsell services and process bills, invoices, and adjustments.
• Report repairs and maintenance needs as they arise.

Skills

Customer service

Hospitality

Cash handling

Tools

Reservation system

Job description

Kolter Hospitality, LLC. is seeking a Front Desk Agent in Sarasota, FL to deliver exceptional guest services at the lobby desk.

You will check guests in and out, issue keys, and resolve inquiries while maintaining the brand standards and a welcoming atmosphere. Qualified candidates should have customer service or hospitality experience, willingness to work weekends, and the ability to operate a computer and reservation system.