Guest Experience Agent — Front Desk

careers-sagehospitality; Raleigh (NC); On-site; USD 23,000 - 25,000; Full time

Job summary

Indigo Raleigh in North Carolina is seeking a Front Desk Agent to provide professional, courteous service to arriving and in-house guests. You will answer inquiries, manage reservations, and coordinate check‑in and check‑out procedures with accuracy and a welcoming demeanor.

You will handle cash transactions, use Opera Cloud PMS, and stay informed about local events to improve guest experiences. The ideal candidate is fluent in English, detail‑oriented, organized, and able to multitask in a

Qualifications

• Fluent English with strong customer service skills.
• Experience with cash handling and POS systems.
• Ability to manage multiple tasks with attention to detail.
• Opera Cloud PMS experience is a plus.
• High school diploma or equivalent.

Responsibilities

• Greet guests and complete check-in procedures using manual and computer methods.
• Manage check-out and close guest accounts following procedures.
• Handle cash transactions accurately and maintain records.
• Answer inquiries and take reservations by phone and in person.
• Maintain friendly demeanor and knowledge of local events.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

People skills

Education

High School diploma or equivalent

Tools

Opera Cloud PMS

Job description

Indigo Raleigh in North Carolina is seeking a Front Desk Agent to provide professional, courteous service to arriving and in-house guests. You will answer inquiries, manage reservations, and coordinate check‑in and check‑out procedures with accuracy and a welcoming demeanor.

You will handle cash transactions, use Opera Cloud PMS, and stay informed about local events to improve guest experiences. The ideal candidate is fluent in English, detail‑oriented, organized, and able to multitask in a