Front Desk Guest Experience Specialist

Sage Restaurant Group; Raleigh (NC); On-site; USD 23,000 - 25,000; Full time

Job summary

Sage Hospitality Group at Indigo Raleigh in North Carolina is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and provide accurate information. You will handle reservations and inquiries by phone and in person.

Responsibilities include processing payments, coordinating wake-up calls, and ensuring guest satisfaction. Opera Cloud PMS experience is a plus; a high school diploma and strong English skills are required.

Qualifications

• Fluent in oral and written English.
• Strong cash handling and basic math skills.
• Prior customer service experience preferred.
• Able to remain calm and professional in difficult situations.
• Highly organized with attention to detail.

Responsibilities

• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates check-out, closes guest accounts, and prepares rooms for next guests.
• Handles cash transactions with accuracy and maintains hotel records.
• Answers inquiries and accepts reservations, communicating rates and services clearly.
• Maintains positive guest relations with timely, knowledgeable responses.
• Operates PBX, schedules wake-up calls, and assists guests with calls and paging.
• Keeps a friendly, courteous demeanor at all times.
• Manages reservations and communications to optimize occupancy and revenue.

Skills

Cash handling

Customer service

English proficiency

Multitasking

Organizational skills

Opera Cloud PMS

Education

High School diploma

Tools

Opera Cloud PMS

Job description

Sage Hospitality Group at Indigo Raleigh in North Carolina is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and provide accurate information. You will handle reservations and inquiries by phone and in person.

Responsibilities include processing payments, coordinating wake-up calls, and ensuring guest satisfaction. Opera Cloud PMS experience is a plus; a high school diploma and strong English skills are required.