Guest Experience Specialist - Front Desk

Sage Hospitality Group; Raleigh (NC); On-site; USD 23,000 - 25,000; Full time

Job summary

Sage Hospitality Group in Raleigh is seeking a Front Desk Agent at Indigo Raleigh to greet guests, provide information and deliver friendly service. You will manage check-ins, answer inquiries, and coordinate with other hotel teams to ensure a smooth guest experience.

This role emphasizes accurate cash handling, reservation management and professional communication. Fluency in English, a high school diploma, and basic computer skills are required; Opera Cloud PMS experience is a plus.

Qualifications

• High School diploma or equivalent.
• Experience not required.
• Fluent in oral and written English.
• Proficient cash handling and basic math.
• Strong customer service and problem-solving skills.
• Opera Cloud PMS experience is a plus.

Responsibilities

• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest check-out and closes accounts following policy.
• Handles cash, receipts and guest charges with accurate accounting.
• Answers inquiries and takes reservations by phone or in person, communicating rates clearly.
• Keeps guests informed about services and local attractions with timely, friendly service.
• Operates PBX, schedules wake-up calls and assists with guest paging.
• Maintains a cash drawer per hotel policy.
• Maintains a cheerful, professional demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Attention to detail

Multitasking

Education

High School diploma or equivalent

None required

Tools

Opera Cloud PMS

Job description

Sage Hospitality Group in Raleigh is seeking a Front Desk Agent at Indigo Raleigh to greet guests, provide information and deliver friendly service. You will manage check-ins, answer inquiries, and coordinate with other hotel teams to ensure a smooth guest experience.

This role emphasizes accurate cash handling, reservation management and professional communication. Fluency in English, a high school diploma, and basic computer skills are required; Opera Cloud PMS experience is a plus.