Guest Experience Agent - Front Desk

Remington Hotels; Princeton (NJ); On-site; USD 21,000 - 29,000; Part time

Job summary

The Westin Princeton at Forrestal Village is seeking a part-time Front Desk Associate to warmly welcome guests, process check-ins and check-outs, and assist with pre-registration and reservations. The role requires accuracy in posting charges and handling payments, plus familiarity with front office systems and hotel policies.

Teamwork and guest-focused service are essential. Flexibility to work varied shifts, including evenings or weekends, is expected in a fast-paced hospitality environment

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• Enjoys working as part of a team to provide great guest experiences.
• Physical ability to work in an office environment and lift up to 25 pounds.

Responsibilities

• Greet and communicate cordially with guests, checking in/out promptly and professionally; assist pre-registration and blocking reservations.
• Post all charges promptly, accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card information for hotel charges; make change accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and handling of each; manage same-day reservations and cancellations.

Skills

Guest service mindset

Team player

Effective communication

Job description

The Westin Princeton at Forrestal Village is seeking a part-time Front Desk Associate to warmly welcome guests, process check-ins and check-outs, and assist with pre-registration and reservations. The role requires accuracy in posting charges and handling payments, plus familiarity with front office systems and hotel policies.

Teamwork and guest-focused service are essential. Flexibility to work varied shifts, including evenings or weekends, is expected in a fast-paced hospitality environment