Front Desk Agent

One Ocean Resort & Spa; Princeton (NJ); On-site; USD 21,000 - 29,000; Part time

Job summary

The Westin Princeton at Forrestal Village is seeking a part-time Front Desk Associate to warmly welcome guests, process check-ins and check-outs, and assist with pre-registration and reservations. The role requires accuracy in posting charges and handling payments, plus familiarity with front office systems and hotel policies.

Teamwork and guest-focused service are essential. Flexibility to work varied shifts, including evenings or weekends, is expected in a fast-paced hospitality environment

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• Enjoys working as part of a team to provide great guest experiences.
• Physical ability to work in an office environment and lift up to 25 pounds.

Responsibilities

• Greet and communicate cordially with guests, checking in/out promptly and professionally; assist pre-registration and blocking reservations.
• Post all charges promptly, accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card information for hotel charges; make change accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and handling of each; manage same-day reservations and cancellations.

Skills

Guest service mindset

Team player

Effective communication

Job description

From location to accommodation, all of the elements come together perfectly at The Westin Princeton at Forrestal Village. Enviably located near the campus of Princeton University in quaint Forrestal Village, our hotel offers guests an inspired venue to explore the area. Discover the charming shops and restaurants of Palmer Square or make your way to nearby points of interest like Rider University and Trenton, New Jersey..

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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