Front Desk Agent

Remington-Hospitality-; Princeton (NJ); On-site; USD 19,000 - 28,000; Part time

Job summary

The Westin Princeton is seeking a part-time Front Desk Associate to warmly greet guests, handle check-in/check-out, and manage guest charges with accuracy. You will assist in pre-registration and support smooth reservations, using front desk systems and ensuring a positive guest experience.

Ideal candidates will have strong teamwork, a can-do attitude, and the ability to work nights, weekends, or holidays as needed, while maintaining professional communication and attention to detail.

Qualifications

• Guest-focused service orientation.
• Ability to multitask in a fast-paced environment.
• Excellent communication and teamwork.
• Comfort with cash handling and basic POS systems.

Responsibilities

• Greet and assist guests, check them in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain knowledge of front office system and daily transactions.
• Handle cash, checks, and card payments securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Customer service

Team player

Multitasking

Communication

Cash handling

Problem solving

Job description

From location to accommodation, all of the elements come together perfectly at The Westin Princeton at Forrestal Village. Enviably located near the campus of Princeton University in quaint Forrestal Village, our hotel offers guests an inspired venue to explore the area. Discover the charming shops and restaurants of Palmer Square or make your way to nearby points of interest like Rider University and Trenton, New Jersey..

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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