Guest Experience Agent (Front Desk)

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Daily Pay

Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Job summary

HHM Hotels in Philadelphia seeks a Guest Service Agent to warmly greet guests, register them, and provide courteous service aligned with brand and sustainability standards. You will handle check-in/check-out, process payments, and respond to guest needs with professionalism.

Responsibilities include reservations, room assignments, and assisting with luggage during peak times, with opportunities to grow into front desk leadership roles within the hotel group.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests, register and assist with check-in/check-out.
• Process payments, verify credit and balance accounts.
• Make and confirm reservations; manage room assignments.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Philadelphia seeks a Guest Service Agent to warmly greet guests, register them, and provide courteous service aligned with brand and sustainability standards. You will handle check-in/check-out, process payments, and respond to guest needs with professionalism.

Responsibilities include reservations, room assignments, and assisting with luggage during peak times, with opportunities to grow into front desk leadership roles within the hotel group.