Guest Experience Agent – Front Desk

HHM Hospitality; Broomfield (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Commuter Parking

Job summary

HHM Hospitality is seeking a Guest Service Agent to greet guests, register them to rooms, and handle payments in a friendly, brand-aligned, and sustainable manner.

The role emphasizes responsive guest service, efficient use of the PMS system, and teamwork in a hospitality-driven environment. Candidates should have prior customer service experience and a high school diploma or equivalent.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests promptly and assist with their needs.
• Register and assign guests to rooms.
• Handle payments and verify credit.
• Make and confirm reservations.
• Respond to guest requests and resolve complaints.
• Balance accounts and conduct audits.

Skills

Customer service

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hospitality is seeking a Guest Service Agent to greet guests, register them to rooms, and handle payments in a friendly, brand-aligned, and sustainable manner.

The role emphasizes responsive guest service, efficient use of the PMS system, and teamwork in a hospitality-driven environment. Candidates should have prior customer service experience and a high school diploma or equivalent.