Guest Experience Specialist (Front Desk)

crestline-external; San Francisco (CA); On-site; USD 34,709 - 49,434; Full time

Job summary

Crestline-external is looking for a Front Desk Agent in San Francisco, California. In this role, you will assist guests with their check-in and check-out processes, manage phone calls, and address any special requests. You will ensure guest satisfaction by resolving complaints and maintaining positive interactions.

The ideal candidate should have at least one year of experience in a similar role, possess basic computer skills, and have a high school diploma or GED. Competitive hourly wage starting at $30.54 is offered.

Qualifications

• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Maintain positive guest relations.
• Resolve guest complaints efficiently.
• Process all guest check-ins and check-outs.

Skills

Guest service skills

Problem-solving

Communication skills

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline-external is looking for a Front Desk Agent in San Francisco, California. In this role, you will assist guests with their check-in and check-out processes, manage phone calls, and address any special requests. You will ensure guest satisfaction by resolving complaints and maintaining positive interactions.

The ideal candidate should have at least one year of experience in a similar role, possess basic computer skills, and have a high school diploma or GED. Competitive hourly wage starting at $30.54 is offered.