Guest Experience Agent, Front Desk

Sage Restaurant Group; New Orleans (LA); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with match

Health savings account

Life and AD&D insurance

Discounted room rates

Job summary

Hotel de la Poste in New Orleans seeks a Guest Services Associate to greet guests, manage check-ins/outs, and respond to reservations inquiries. You will handle cash transactions, assist with wake-up calls, and provide accurate information about hotel services and local attractions.

Strong English communication, a high school diploma, and a customer-service mindset are essential. This on-site role offers a dynamic hospitality environment in the historic French Quarter with team discounts and

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred but not required.
• Ability to handle cash transactions accurately and politely.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Process check-outs and settle guest accounts.
• Respond to inquiries about reservations and hotel information.
• Answer phone and in-person inquiries and upsell room nights.
• Maintain knowledge of in-house events and local attractions.
• Operate PBX and wake-up call services.
• Handle cash with accuracy and protect personal bank.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Education

High School diploma or equivalent

Tools

Computerized cash register systems

Job description

Hotel de la Poste in New Orleans seeks a Guest Services Associate to greet guests, manage check-ins/outs, and respond to reservations inquiries. You will handle cash transactions, assist with wake-up calls, and provide accurate information about hotel services and local attractions.

Strong English communication, a high school diploma, and a customer-service mindset are essential. This on-site role offers a dynamic hospitality environment in the historic French Quarter with team discounts and