Guest Experience Agent - Front Desk

Distinctive Hospitality Group; Natick, Northern (MA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Career growth

Friendly environment

Employee discounts

Medical insurance

Vision & Dental

401K plan

Time off

Free parking

Job summary

Hampton Inn Boston-Natick is seeking a courteous Front Desk Agent to welcome guests, assist with check-in/out, and respond to inquiries in a fast-paced Natick hotel. You will coordinate with departments to ensure a seamless stay and uphold service standards.

The role requires strong communication, a friendly demeanor, and the ability to multitask while learning hotel software systems. Flexible scheduling and team collaboration are key benefits.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Computer skills

Under pressure

Flexibility

Hotel software

Education

High school diploma

Tools

Hotel software systems

Job description

Hampton Inn Boston-Natick is seeking a courteous Front Desk Agent to welcome guests, assist with check-in/out, and respond to inquiries in a fast-paced Natick hotel. You will coordinate with departments to ensure a seamless stay and uphold service standards.

The role requires strong communication, a friendly demeanor, and the ability to multitask while learning hotel software systems. Flexible scheduling and team collaboration are key benefits.