Front Desk Agent — Guest Experience & Hospitality

Distinctive Hospitality Group; Natick (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Inclusive environment

Employee discounts on hotel stays and

Training and development programs

Dental insurance

Vision insurance

Supplemental insurance

401(k) retirement plan

Employee lunch

Free parking

Job summary

The Verve Hotel - Boston Natick is seeking a Front Desk Agent to be the first point of contact for guests and to help create a welcoming and memorable stay.

Responsibilities include greeting guests, efficiently checking them in and out, addressing requests, and coordinating with hotel departments to ensure seamless experiences. Strong communication and the ability to multitask are essential for success.

Qualifications

• High school diploma or equivalent.
• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently while managing reservations.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Maintain accurate records of guest information and transactions.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Provide information about hotel amenities, local attractions, and services.
• Handle phone calls and emails, directing inquiries as appropriate.

Skills

Communication

Interpersonal skills

Guest services

Reservation systems

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

The Verve Hotel - Boston Natick is seeking a Front Desk Agent to be the first point of contact for guests and to help create a welcoming and memorable stay.

Responsibilities include greeting guests, efficiently checking them in and out, addressing requests, and coordinating with hotel departments to ensure seamless experiences. Strong communication and the ability to multitask are essential for success.