Hospitality Front Desk Specialist

OTH Hotels Resorts; Youngstown (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for hotel guests, handling check-in and check-out, reservations, inquiries, and supporting front office operations with a professional and welcoming demeanor.

This fast-paced, guest-facing role requires strong communication, multitasking, and attention to detail, with shift-based scheduling including evenings, weekends, and holidays to ensure exceptional guest service.

Qualifications

• Education: High school diploma or equivalent required; hospitality degree preferred.
• Experience: Previous customer service or hospitality experience preferred.
• Travel: No travel required; position is fully property-based.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Guest engagement

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Reservation systems

Professional appearance

Attention to detail

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS

Job description

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for hotel guests, handling check-in and check-out, reservations, inquiries, and supporting front office operations with a professional and welcoming demeanor.

This fast-paced, guest-facing role requires strong communication, multitasking, and attention to detail, with shift-based scheduling including evenings, weekends, and holidays to ensure exceptional guest service.