Guest Experience Agent – Front Desk

Courtyard Charlotte Gastonia; Gastonia (NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401K with employer contribution

Paid time off

Hotel discounts

Career growth opportunities

Job summary

Maya Hotels is hiring a Front Desk Agent/Guest Service Representative at Courtyard Charlotte Gastonia in Gastonia, NC. You will warmly welcome guests, handle check-in/check-out, answer inquiries, and manage reservations to ensure a smooth stay.

You're expected to handle cash, balance the drawer, maintain records, and coordinate with housekeeping while upholding security and guest privacy across shifts.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Experience in customer service, hospitality, or hotel front desk operations preferred.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Greet guests and provide a professional check-in/check-out experience.
• Assist guests with inquiries and information about facilities and local attractions.
• Manage reservations, verify details, and coordinate with housekeeping for seamless stays.
• Handle cash and credit transactions, balance drawers, and complete daily reports.
• Follow security protocols and protect guest privacy; respond to emergencies as needed.

Skills

Customer service

Communication

Problem-solving

Multitasking

Cash handling

Technical skills

Education

High school diploma or equivalent

Tools

Reservation software

Computer systems

Job description

Maya Hotels is hiring a Front Desk Agent/Guest Service Representative at Courtyard Charlotte Gastonia in Gastonia, NC. You will warmly welcome guests, handle check-in/check-out, answer inquiries, and manage reservations to ensure a smooth stay.

You're expected to handle cash, balance the drawer, maintain records, and coordinate with housekeeping while upholding security and guest privacy across shifts.